Improving Your Emotional Intelligence: A Competency-Based Approach to Understanding, Applying, and Recognizing the Benefits of EI in the Workplace (Competency-Based Workbooks for Structured Learning)

Book Synopsis: Winner - 2022 Global Book Awards: SILVER MEDAL / Education and Reference

Is EI more important than IQ in the workplace?

People are intelligent in many ways. One way is referred to as emotional intelligence. Studies show that emotional intelligence, abbreviated as EI or EQ, may account for 58 percent of your success in life. As an example, a person with a lower IQ will typically outperform a smarter person seven out of ten times if the less intelligent person has higher EI.

In today’s interactive, team-based workplaces, emotionally intelligent has definite advantages, and especially when you consider that not everyone – research indicates perhaps only 36 percent of people – can recognize their emotional states. EI is crucial to comprehending why you and others feel and behave the way you do, building and maintaining positive work relationships, and thriving in high-pressure situations.

This workbook contains a free 30-item self-evaluation and focuses on increasing your awareness and understanding of emotional intelligence, and on how it affects workplace behavior and contributes to your well-being and career success. As you move through the concepts and exercises in the workbook, you will examine the various aspects of emotional intelligence and create a plan to continue developing your EI competencies.

After completing this workbook, you will know how to:

• Recognize the benefits of EI in the workplace
• Increase your emotional self-awareness, emotional regulation, social awareness, and ability to navigate relationships
• Realize how negative and positive emotions drive workplace behavior and the overall climate
• Identify your EI strengths and areas for development
• Build an action plan to strengthen your EI competencies

10 Key Concepts to Master

1. Define Emotional Intelligence and Understand Its Benefits
2. Understand How the Brain Processes Emotions
3. Describe How Positive and Negative Emotions Affect Behavior
4. Assess Your Emotional Intelligence Competencies
5. Develop Your Emotional Self-Awareness
6. Develop Your Skills in Emotional Regulation
7. Read Other People’s Emotions Effectively
8. Support Others in Managing Their Emotions
9. Identify Essential Social Intelligence Competencies
10. Promote an Emotionally Positive Work Climate

Structured Learning

All our workbooks align with our research-based competency model. The Centrestar Competency Model, which is rooted in work by the U.S. Department of Labor and others, gives you a framework for structured learning by helping you identify and develop specific competencies.

Competencies are sets of skills, knowledge, attitudes, and behaviors that are observable and measurable. Our model has 35 competency dimensions associated with successful performance in leadership and professional roles. For structured learning purposes, competencies are clustered into five domains that may overlap.

This Improving Your Emotional Intelligence workbook focuses on the competency areas of Self-Responsibility and Management, Interpersonal Skills, and Interpersonal Relationship Building. The content is primarily associated with the Professional Competence competency cluster or domain. For more information visit: www.centrestar.com

Best of all? You can take any course:

• Online at your own pace through Centrestar and earn CEUs or PDHs: www.centrestar.com
• Select workbook materials through Amazon and conduct your own customized in-house training
• Arrange to have any or all sessions instructor-led via remote platform for your organization by the Pennsylvania College of Technology: call: 570.327.4775 or email: workforce@pct.edu