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Business & Finance - Customer Experience Manual, The: How to design, measure and improve customer experience in your business

Description

Book Synopsis: Customer Experience (CE) is becoming seen as a key component of business strategy, yet knowing the practical steps of what to do can be tricky. The Customer Experience Book helps you understand where you are now, what to do, and how to improve for your business. From Customer Journey Mapping to using Big Data, this is the ultimate Customer Experience manual for businesses, whatever the size of your company. Split into two parts, you'll discover:
  • Why customer experience is so important in business – and how it applies to you
  • How to use customer experience tools in your business – step by step guides on how to use CX metrics and how to learn from them
Alongside the theory and practical how-to guidance, there will be a range of examples of ‘thinking differently’ about everyday situations to engage the reader. Plus, with case studies from International Companies, readers will discover not only what works well but also the hard lessons they have learned. The Customer Experience Book shows you how to understand, measure and improve customer experience in your business, whatever your level.

Details

If you want to stay ahead of your competitors and create a loyal customer base, then The Customer Experience Manual is a must-have for your business. With the ever-increasing importance of customer experience in today's market, this comprehensive guide provides you with the practical steps to design, measure, and improve customer experience in your company.

From Customer Journey Mapping to harnessing the power of Big Data, this book covers it all. Whether you are a small start-up or a large corporation, the strategies and insights shared in this manual are tailored to suit businesses of all sizes. By understanding the importance of customer experience, you will gain a competitive edge and foster long-term customer relationships.

Not only does The Customer Experience Book offer step-by-step guides on implementing customer experience tools, but it also presents real-life case studies from International Companies. By learning from their successes and failures, you will gain valuable insights into what works and what doesn't in the realm of customer experience. This book will empower you to think differently about everyday situations and engage with your customers on a deeper level.

If you're ready to take your business to the next level and drive customer loyalty, then it's time to invest in The Customer Experience Manual. Unlock the potential of your business by understanding, measuring, and improving customer experience, and create a thriving customer-centric organization. Grab your copy now and embark on a journey towards business success.

Click here to get your hands on The Customer Experience Manual and start revolutionizing your business today.

Disclosure: I get commissions for purchases made through links in this website