Powerful Phrases for Effective Customer Service: Over 700 Ready-to-Use Phrases and Scripts That Really Get Results
$3.05
Description
Book Synopsis: Dealing with customers isn't easy, they aren't always right or even pleasant. Business author Renée Evenson ensures you'll always have the right words to defuse tense interactions.
Practical and insightful, this book ensures you'll never again be at a loss for what to say to customers.
In Powerful Phrases for Effective Customer Service, she covers 30 challenging customer behaviors and 20 common employee-caused negative encounters to teach you:
- how to assess circumstances,
- choose one of many appropriate responses,
- and confidently and consistently deliver customer satisfaction.
Helpful sample scenarios and tangible instructions bring the phrases to life, while detailed explanations bolster your confidence so that you'll have the right words as tools at your disposal and the skills to deliver those words effectively.
By incorporating language that communicates welcome, courtesy, rapport, enthusiasm, assurance, regret, empathy, and appreciation, you'll not only be capable of overcoming obstacles--you'll strengthen all facets of your customer service.
Details
Are you tired of dealing with difficult customers? Do you struggle to find the right words to defuse tense interactions? Look no further! Introducing Powerful Phrases for Effective Customer Service: Over 700 Ready-to-Use Phrases and Scripts That Really Get Results. With this invaluable resource, authored by business expert Renée Evenson, you'll always have the perfect words to handle even the most challenging customer behaviors.
Practical and insightful, this book provides you with a comprehensive guide on how to assess circumstances and select appropriate responses. Whether you need to communicate welcome, courtesy, rapport, enthusiasm, assurance, regret, empathy, or appreciation, this book has you covered. Say goodbye to feeling lost and uncertain in customer service situations, and say hello to consistent customer satisfaction.
Powerful Phrases for Effective Customer Service goes even further by addressing common negative encounters caused by employees. You'll gain tangible instructions and helpful sample scenarios, allowing you to apply the phrases in real-life scenarios. With detailed explanations to bolster your confidence, you'll have the necessary skills to deliver these powerful phrases with conviction and impact.
Don't miss out on the opportunity to enhance your customer service skills and build stronger relationships with your clients. Take your customer interactions to the next level with Powerful Phrases for Effective Customer Service. Order your copy today and start reaping the benefits!
Ready to empower yourself with the perfect customer service phrases? Click here to order Powerful Phrases for Effective Customer Service now!
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