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A Complaint Is a Gift: How to Learn from Critical Feedback and Recover Customer Loyalty
Human Resources - A Complaint Is a Gift: How to Learn from Critical Feedback and Recover Customer Loyalty
The Four Factors of Trust: How Organizations Can Earn Lifelong Loyalty
Human Resources - The Four Factors of Trust: How Organizations Can Earn Lifelong Loyalty
A Seat at the C-Suite Table: Insights from the Leadership Journeys of African American Executives
Human Resources - A Seat at the C-Suite Table: Insights from the Leadership Journeys of African American Executives
Delegating Work (HBR 20-Minute Manager Series)
Human Resources - Delegating Work (HBR 20-Minute Manager Series)
The Negotiation Book: Your Definitive Guide to Successful Negotiating
Human Resources - The Negotiation Book: Your Definitive Guide to Successful Negotiating
Breakthrough Coaching: Creating Lightbulb Moments in Your Coaching Conversations
Human Resources - Breakthrough Coaching: Creating Lightbulb Moments in Your Coaching Conversations
The No Complaining Rule: Positive Ways to Deal with Negativity at Work
Human Resources - The No Complaining Rule: Positive Ways to Deal with Negativity at Work
Human Resources - Wiring the Winning Organization: Liberating Our Collective Greatness through Slowification, Simplification, and Amplification


