Description
Book Synopsis: Americans enjoy the finest healthcare delivery system in the world, but most people will tell you that we still have a long way to go. Far too frequently, patients leave the doctor’s office or hospital feeling confused, angry, or neglected. Healthcare leaders recognize this problem, but in their focus on patients (and sometimes financials), they often overlook the true key to lasting patient loyalty and satisfaction: their employees. Patients Come Second shakes up the traditional healthcare model, arguing that in order to care for and retain patients, leaders must first create exceptional teams and find ways to engage nurses, administrative staff, physicians, supervisors, and even housekeeping staff and switchboard operators. By connecting employees’ work with a higher purpose and equipping them with the tools to become leaders themselves, patient care can be dramatically transformed. And with continuing healthcare changes on the horizon and ever-rising pressure to acquire and keep patients, doing so now is more important than ever. Britt Berrett, president of an 898-bed hospital, and Paul Spiegelman, founder and CEO of a successful patient-experience company, are the perfect guides to the changes needed in healthcare leadership. With a rich combined experience in their field, they have filled each chapter with an abundance of engaging, insightful stories and write with a humor and friendliness that balances and enhances the urgency of their message.
Details
Unlock the secrets to transforming patient care with the groundbreaking book, "Patients Come Second: Leading Change by Changing the Way You Lead." Dive deep into the critical shift needed in healthcare leadership to prioritize employees and ultimately enhance patient satisfaction. Discover how leading with a focus on building exceptional teams can revolutionize the healthcare experience for both staff and patients.
Written by industry experts Britt Berrett and Paul Spiegelman, this book offers invaluable insights and strategies on how to create a workplace culture that puts employees first. Learn how connecting employees to a higher purpose and empowering them to become leaders themselves can result in a significant improvement in patient care and loyalty. Don't miss this opportunity to revolutionize your approach to healthcare leadership.
As the healthcare landscape continues to evolve, the importance of nurturing a supportive and engaged workforce cannot be overstated. "Patients Come Second" provides a roadmap for healthcare leaders to navigate these changes and prioritize team-building as a key component of delivering exceptional care. Take the first step towards creating a more patient-centric healthcare environment today!
Ready to revolutionize your approach to healthcare leadership and enhance patient care? Embrace the principles outlined in "Patients Come Second" and take the first step towards transforming your organization. Don't wait any longer, start building exceptional teams and fostering a culture of excellence today!
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