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Business - Service is a Superpower: Lessons Learned in a Magic Kingdom

Description

Book Synopsis: In Service is a Superpower: Lessons Learned in Magic Kingdom, Louie Gravance uses his signature combination of humor and personal experience to narrate his journey through the realm of customer service. Part memoir, part self-help manual for businesses big and small, Gravance interweaves his tales of life at Disney theme parks with practical guidance gleaned during the course of a thirty-year career in the service and entertainment industries.

Gravance teaches us that the importance of delivering the finest service experiences possible is not just crucial for the livelihood of a company; it also leads to developing a culture of respect and responsibility that is so coveted in the corporate world today. Throughout the book, Gravance crafts an intriguing tale that demonstrates how working at Disney theme parks changed the way he viewed customer service, and elucidates the transformational effects it can have on those who provide it.

Service is a Superpower is a personal history and guidebook of best industry practices, offering a unique spin on a tale as old as time, all presented in the tone and style that only Gravance can deliver. From entertainer to training designer for the Disney University in Orlando, Florida, he shares the stories and lessons that inform his central philosophy: great service serves the server first! Read more

Details

In Service is a Superpower: Lessons Learned in Magic Kingdom, Louie Gravance takes you on a captivating journey filled with laughter and personal anecdotes from his time working at Disney theme parks. This book is not just another memoir; it is a powerful guide for businesses both big and small, providing essential principles for delivering exceptional customer service. Gravance reveals how implementing a customer-centric approach not only improves the bottom line but also establishes a culture of respect and responsibility in today's corporate world.

Gravance's unique storytelling skills bring his experiences to life, demonstrating the transformative effects that outstanding customer service can have on both the provider and the recipient. As a former entertainer turned training designer for the Disney University, he shares his firsthand experiences and industry insights, presenting a compelling case that great service starts with serving the server first.

Service is a Superpower is not just a history lesson or a dry manual of best practices. It is a captivating narrative that challenges conventional wisdom and introduces a fresh perspective on customer service. With his trademark wit and engaging style, Gravance delivers a thought-provoking message that will resonate with businesses and individuals alike.

If you want to unlock the secrets to exceptional customer service and create a culture of excellence in your organization, don't miss out on Service is a Superpower: Lessons Learned in Magic Kingdom. Start your journey towards customer service mastery today by clicking here.

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