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Communication & Social Skills - Dealing with Difficult People (HBR Emotional Intelligence Series)

Description

Book Synopsis: Learn how to deal with difficult colleagues and clients. At the heart of dealing with difficult people is handling their – and your own – emotions. How do you stay calm in a tough conversation? How do you stay unruffled in the face of passive-aggressive comments? And how do you know if you're difficult to work with?

This book explains the research behind our emotional response to awful colleagues and shows how to build the empathy and resilience to make those relationships more productive. Books in this series are based on the work of experts including:

  • Daniel Goleman
  • Tony Schwartz
  • Nick Morgan
  • Daniel Gilbert

This collection of articles includes "To Resolve a Conflict, First Decide: Is It Hot or Cold?" by Mark Gerzon; "Taking the Stress Out of Stressful Conversations," by Holly Weeks; "The Secret to Dealing with Difficult People: It's About You," by Tony Schwartz; "How to Deal with a Mean Colleague," by Amy Gallo; "How To Deal with a Passive-Aggressive Colleague," by Amy Gallo; "How to Work with Someone Who's Always Stressed Out," by Rebecca Knight; "How to Manage Someone Who Thinks Everything Is Urgent," by Liz Kislik; and "Do You Hate Your Boss?" by Manfred F. R. Kets de Vries.

HOW TO BE HUMAN AT WORK. The HBR Emotional Intelligence Series features smart, essential reading on the human side of professional life from the pages of Harvard Business Review. Each book in the series offers proven research showing how our emotions impact our work lives, practical advice for managing difficult people and situations, and inspiring essays on what it means to tend to our emotional well-being at work. Uplifting and practical, these books describe the social skills that are critical for ambitious professionals to master.

Details

Dealing with Difficult People can be a challenge, but with the help of this book, you'll gain the skills and strategies necessary to navigate those tough conversations with ease. Learn from the experts in emotional intelligence and discover how to stay calm and collected in the face of challenging colleagues and clients. With the insights and advice in this book, you'll not only improve your relationships, but also enhance your own emotional well-being.

In this collection of articles, you'll find valuable research and practical techniques to resolve conflicts, handle stressful conversations, and deal with difficult personalities. Discover how to build empathy and resilience, and gain a deeper understanding of your own emotional reactions. With the guidance of renowned experts like Daniel Goleman, Tony Schwartz, and Amy Gallo, you'll develop the skills you need to become a master at dealing with difficult people.

In the competitive world of business, emotional intelligence is often the key to success. The HBR Emotional Intelligence Series provides essential resources to help you thrive in the professional sphere. These books offer invaluable insights into navigating the human side of work and provide practical advice for managing challenging situations. By tending to your emotional well-being, you'll be better equipped to handle difficult colleagues and clients, while also fostering a positive work environment.

Don't let difficult people hold you back. Take control of your interactions and become a master at handling even the toughest personalities. Embrace the power of emotional intelligence and discover the transformative impact it can have on your career. Start your journey to becoming a more effective and resilient professional today.

Click here to get your copy of Dealing with Difficult People and unlock the secrets to building better relationships and enhancing your emotional well-being at work.

Disclosure: I get commissions for purchases made through links in this website