Contextual Design: Defining Customer-Centered Systems (Interactive Technologies)

Looking to design systems that truly reflect the needs of your customers? Look no further than "Contextual Design: Defining Customer-Centered Systems". This groundbreaking book introduces a customer-centered approach to business, showing you how to gather data from people while they work to drive the definition of your products or processes. With practical, hands-on guidance, you'll learn how to design systems that support the way your customers want to do their work.

Developed by expert authors through their work with struggling teams, Contextual Design provides you with the underlying principles of the method and teaches you how to apply them to different problems and organizational situations. With this approach, you'll be able to gather detailed data about how people work and use systems, develop a coherent picture of your customer population, and generate systems designs that align with customer work.

But that's not all! With "Contextual Design: Defining Customer-Centered Systems", you'll also learn how to diagram existing systems, identify relationships, inconsistencies, redundancies, and omissions. Gain a comprehensive understanding of your systems' strengths and weaknesses, and discover how to make impactful improvements that will enhance your customers' experience.

Don't miss out on this valuable resource for designing customer-centered systems. Get your copy of "Contextual Design: Defining Customer-Centered Systems" today and revolutionize the way you approach product and process design.

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