Description
Book Synopsis: This book introduces a customer-centered approach to business by showing how data gathered from people while they work can drive the definition of a product or process while supporting the needs of teams and their organizations. This is a practical, hands-on guide for anyone trying to design systems that reflect the way customers want to do their work. The authors developed Contextual Design, the method discussed here, through their work with teams struggling to design products and internal systems. In this book, you'll find the underlying principles of the method and how to apply them to different problems, constraints, and organizational situations.
Contextual Design enables you to+ gather detailed data about how people work and use systems + develop a coherent picture of a whole customer population + generate systems designs from a knowledge of customer work+ diagram a set of existing systems, showing their relationships, inconsistencies, redundancies, and omissions
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Details
Looking to design systems that truly reflect the needs of your customers? Look no further than "Contextual Design: Defining Customer-Centered Systems". This groundbreaking book introduces a customer-centered approach to business, showing you how to gather data from people while they work to drive the definition of your products or processes. With practical, hands-on guidance, you'll learn how to design systems that support the way your customers want to do their work.
Developed by expert authors through their work with struggling teams, Contextual Design provides you with the underlying principles of the method and teaches you how to apply them to different problems and organizational situations. With this approach, you'll be able to gather detailed data about how people work and use systems, develop a coherent picture of your customer population, and generate systems designs that align with customer work.
But that's not all! With "Contextual Design: Defining Customer-Centered Systems", you'll also learn how to diagram existing systems, identify relationships, inconsistencies, redundancies, and omissions. Gain a comprehensive understanding of your systems' strengths and weaknesses, and discover how to make impactful improvements that will enhance your customers' experience.
Don't miss out on this valuable resource for designing customer-centered systems. Get your copy of "Contextual Design: Defining Customer-Centered Systems" today and revolutionize the way you approach product and process design.
Click here to purchase your copy now!
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