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Mapping Experiences: A Complete Guide to Creating Value through Journeys, Blueprints, and Diagrams

Name: Mapping Experiences: A Complete Guide to Creating Value through Journeys, Blueprints, and Diagrams
Price: 6.95 USD
Availability: InStock
Rating: 4.4 (429 reviews)

4.40 of 5 Stars: Graphics & Design - Mapping Experiences: A Complete Guide to Creating Value through Journeys, Blueprints, and Diagrams

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Book Synopsis: Customers who have inconsistent, broken experiences with products and services are understandably frustrated. But it's worse when people inside these companies can't pinpoint the problem because they're too focused on business processes. This practical book shows your company how to use alignment diagrams to turn valuable customer observations into actionable insight. With this unique tool, you can visually map your existing customer experience and envision future solutions. Product and brand managers, marketing specialists, and business owners will learn how experience diagramming can help determine where business goals and customer perspectives intersect. Once you're armed with this data, you can provide users with real value. Mapping Experiences is divided into three parts: Understand the underlying principles of diagramming, and discover how these diagrams can inform strategy. Learn how to create diagrams with the four iterative modes in the mapping process: setting up a mapping initiative, investigating the evidence, visualizing the process, and using diagrams in workshops and experiments. See key diagrams in action, including service blueprints, customer journey maps, experience maps, mental models, and spatial maps and ecosystem models. Read more

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Are your customers frustrated with inconsistent and broken experiences? Don't let your company be blind to the problem. Our book, "Mapping Experiences: A Complete Guide to Creating Value through Journeys, Blueprints, and Diagrams," provides the solution. Through alignment diagrams, you can turn customer observations into actionable insights. With a visual representation of your customer experience, you can envision future solutions that align with both business goals and customer perspectives. Don't miss out on the opportunity to provide real value to your users.

Divided into three parts, our book guides you through the principles of diagramming and how it can inform your strategy. You'll learn how to create diagrams using a four-step iterative process. From setting up a mapping initiative to visualizing the process, our book provides practical guidance for every stage. Plus, you'll get to see key diagrams in action, including service blueprints, customer journey maps, experience maps, mental models, and more.

Don't waste another day with subpar experiences. Equip yourself with the knowledge and tools to create outstanding customer journeys. Get your copy of "Mapping Experiences" today. Take your business to the next level!

Click here to purchase "Mapping Experiences: A Complete Guide to Creating Value through Journeys, Blueprints, and Diagrams" now!

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