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Marketing & Sales - Customer Success: How Innovative Companies Are Reducing Churn and Growing Recurring Revenue

Description

Book Synopsis: Your business success is now forever linked to the success of your customers. Customer Success is the groundbreaking guide to the exciting new model of customer management. Business relationships are fundamentally changing. In the world B.C. (Before Cloud), companies could focus totally on sales and marketing because customers were often 'stuck' after purchasing. Therefore, all of the 'post-sale' experience was a cost center in most companies. In the world A.B. (After Benioff), with granular per-year, per-month or per-use pricing models, cloud deployments and many competitive options, customers now have the power. As such, B2B vendors must deliver success for their clients to achieve success for their own businesses.

Customer success teams are being created in companies to quarterback the customer lifecycle and drive adoption, renewals, up-sell and advocacy. The Customer Success philosophy is invading the boardroom and impacting the way CEOs think about their business. Today, Customer Success is the hottest B2B movement since the advent of the subscription business model, and this book is the one-of-a-kind guide that shows you how to make it work in your company. From the initial planning stages through execution, you'll have expert guidance to help you:

  • Understand the context that led to the start of the Customer Success movement
  • Build a Customer Success strategy proven by the most competitive companies in the world
  • Implement an action plan for structuring the Customer Success organization, tiering your customers, and developing the right cross-functional playbooks

Customers want products that help them achieve their own business outcomes. By enabling your customers to realize value in your products, you're protecting recurring revenue and creating a customer for life. Customer Success shows you how to kick start your customer-centric revolution, and make it stick for the long term.

Details

Are you ready to revolutionize your business and reduce churn while growing your recurring revenue? The Customer Success book is your guide to the innovative new model of customer management. In today's business landscape, customer relationships are changing, with customers now having the power. By implementing a customer success strategy, your B2B company can deliver the success your clients need, ultimately securing your own success. This book provides expert guidance on understanding the context behind the customer success movement, building a customer success strategy, and implementing an action plan for success. Don't miss out on this essential resource that will empower your business to thrive in the customer-centric era.

Discover the hottest B2B movement since the advent of the subscription business model with Customer Success. This groundbreaking book unveils how to create a customer-centric revolution in your company, ensuring that your customers achieve their desired business outcomes. By enabling your customers to realize value in your products, you'll build lasting relationships and secure recurring revenue. With expert guidance from this one-of-a-kind guide, you'll learn how to implement a customer success strategy that has been proven by the most competitive companies in the world. Don't wait any longer to join the customer success movement, get your copy now!

Are you ready to drive growth and achieve customer success? The Customer Success book is the ultimate resource for transforming your business and driving customer satisfaction. In a world where customers hold the power, B2B vendors must go beyond sales and marketing to deliver success. This book provides an actionable plan for structuring your customer success organization, tiering your customers, and developing cross-functional playbooks to ensure success at every stage of the customer lifecycle. Don't miss out on the opportunity to make your business thrive in the customer-centric era. Get the Customer Success book today and start your journey towards sustainable growth.

Unlock the secrets of customer success and position your business for long-term growth. The Customer Success book is your roadmap to understanding the changing landscape of B2B relationships. With granular pricing models, cloud deployments, and increased competition, delivering success for your clients is essential for your own success. This book offers expert guidance on kick-starting your customer-centric revolution and making it stick for the long term. Don't let your competition surpass you in the race for customer satisfaction. Take action now and get your copy of Customer Success to revolutionize your approach to customer management.

Ready to take your business to new heights? The Customer Success book is the key you need to unlock recurring revenue and create loyal customers. With a customer success strategy proven by the most competitive companies, this book serves as your ultimate guide to implementing a customer-centric approach. From planning to execution, you'll gain expert insights on building a customer success organization, tiering your customers, and developing playbooks to drive adoption and renewals. Success is within reach, and it starts with the Customer Success book. Don't wait, secure your competitive advantage now by ordering your copy!

Click here to order your copy of Customer Success and embark on your customer-centric revolution!

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