Description
Book Synopsis: With the business classics The One-Minute Manager™ and Raving Fans, bestselling author Ken Blanchard has become a nationally recognized business guru. Now, Blanchard teams up with Dana and Jim Robinson to tackle the crucial issue of human performance in Zap the Gaps!, an entertaining business parable that combines Blanchard's story-telling talents with the Robinsons' pioneer problem-solving approach.
In Zap the Gaps!, Bill Ambers, the director of customer service in a high-tech firm, has a problem: his call center is not making its numbers. With the help of Michael St. Vincent, gardener and legendary head of Saint's Nurseries and Landscaping, he learns to dig to the root of the problem, discovering along the way both the GAPS approach to performance improvement and a tool called the Gap Zapper.
Zap the Gaps! is a must listen for anyone seeking to identify and correct the factors that negatively impact performance-so that the ultimate impact is both meaningful and measurable.
Details
Looking to target higher performance and achieve optimal results? Look no further than Zap the Gaps! This compelling business parable, co-authored by renowned business guru Ken Blanchard and problem-solving pioneers Dana and Jim Robinson, offers a unique approach to tackling the crucial issue of human performance. Whether you're a CEO or a team leader, this engaging story will provide you with invaluable insights to zapping the gaps in your organization's performance.
In Zap the Gaps!, you'll meet Bill Ambers, the director of customer service in a high-tech firm, who is facing the challenge of his call center not meeting its targets. Join him on a transformative journey as he discovers the power of the GAPS approach to performance improvement, guided by Michael St. Vincent, the legendary head of Saint's Nurseries and Landscaping. Through their journey, you'll gain practical strategies and tools to dig deep and identify the root causes of underperformance.
Unlike other business books, Zap the Gaps! offers a refreshing storytelling approach that captivates your attention from start to finish. Blanchard's masterful storytelling skills combined with the Robinsons' problem-solving expertise will keep you turning the pages, eager to uncover the next powerful insight. Every chapter is packed with actionable advice that can be implemented immediately to improve performance in any industry or organization.
Don't let underperformance hold your team or organization back. Take control and start zapping the gaps today! Visit our website and get your hands on Zap the Gaps! to unleash the full potential of your team. Our proven strategies and the innovative Gap Zapper tool will empower you to drive meaningful and measurable results. Don't miss out on this game-changing opportunity, get Zap the Gaps! now!
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