Description
Book Synopsis: How can you establish a customer-centric culture in an organization? This is the first comprehensive book on how to actually do service design to improve the quality and the interaction between service providers and customers. You'll learn specific facilitation guidelines on how to run workshops, perform all of the main service design methods, implement concepts in reality, and embed service design successfully in an organization. Great customer experience needs a common language across disciplines to break down silos within an organization. This book provides a consistent model for accomplishing this and offers hands-on descriptions of every single step, tool, and method used. You'll be able to focus on your customers and iteratively improve their experience. Move from theory to practice and build sustainable business success.
Details
Looking to revolutionize your business and gain a cutting edge over your competitors? Look no further than "This Is Service Design Doing: Applying Service Design Thinking in the Real World". This comprehensive guide is packed with insights and strategies to implement service design in your organization and deliver exceptional customer experiences. With its practical approach, this book will equip you with the knowledge and tools to transform your business and exceed customer expectations.
"This Is Service Design Doing" is not just another theoretical guide. It provides real-world examples and case studies from successful organizations that have implemented service design principles with remarkable results. By diving into this book, you will gain valuable industry insights and learn how to apply service design methodologies in your own context. This practical approach will enable you to tackle challenges head-on and create innovative service solutions that resonate with your customers.
One of the remarkable aspects of this book is its emphasis on collaboration and cross-functional teamwork. It emphasizes the importance of involving stakeholders from different departments in the service design process. By fostering a culture of collaboration, your organization can break down silos and work towards a common goal of delivering exceptional customer experiences. The book provides practical tools and techniques to facilitate effective collaboration, ensuring that everyone is aligned and working towards a shared vision.
With "This Is Service Design Doing", you will gain a competitive advantage by applying service design principles in your business. Whether you are a small startup or a large corporation, this guide offers practical advice that can be tailored to your unique needs. Don't miss out on this opportunity to transform your business and delight your customers. Take the first step now by getting your copy of "This Is Service Design Doing" and embark on a journey towards service excellence. Get your copy today!
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